What is body language? Its importance and power, universal body language gestures and distance and zones.
Learn how to make guests feel special, know how to build positive relationship with our guests and how to go beyond customer service expectations
Define selling and describe features and benefits of products and services and explain the importance of promoting them
Communicate change initiatives to employees, proactively assess employees’ response to change and design and implement a proactive action plan.
Perceive your problems, look at problems practically and problems have a limited Life Span
Know definition of delegation skills, importance of delegation skills, process of delegation skills and impact of effective delegation skills in the organization
To explore the key skills and the structure of negotiation